LGPD · Ley 13.709/2018
Política de Privacidad
Última actualización: [CONFIRM fecha]
[CONFIRM — this document is a structural template within the mockup. It must be reviewed by a lawyer and completed with the company's real details before launch. No company name, CNPJ, address, email or period below is real.]
1. Responsable del tratamiento
The controller of personal data processed through this site is [CONFIRM registered company name], CNPJ [CONFIRM], registered office at [CONFIRM full address], Florianópolis — Santa Catarina, Brazil.
Privacy contact: [CONFIRM DPO email]. Data Protection Officer: [CONFIRM name or “not applicable”].
2. Qué datos recogemos y por qué
| Data | When | Purpose | Legal basis (LGPD art. 7) |
|---|---|---|---|
| Nombre | Formulario de reserva | Identificar la reserva | Consentimiento / medidas precontractuales |
| Teléfono / WhatsApp y correo | Formulario de reserva | Confirmar la reserva | Medidas precontractuales |
| Fecha y cantidad de participantes | Formulario de reserva | Verificar disponibilidad | Medidas precontractuales |
| Cancha y horario elegidos | Grilla de canchas | Redactar el mensaje de WhatsApp | Medidas precontractuales |
| Preferencia de horario fijo | Formulario | Preparar la propuesta del abono | Medidas precontractuales |
| Cookies de analítica | Navegación, si se autoriza | Medir el uso del sitio | Consentimiento |
| Cookies de marketing | Navegación, si se autoriza | Medir campañas | Consentimiento |
Lista de compañeros (partner matching). Si la arena mantiene una lista para juntar jugadores sueltos, compartir el contacto de un jugador con otro exige consentimiento explícito, y debe poder salir de la lista cuando quiera. [CONFIRM si el servicio existe]
3. Cookies
Essential cookies keep the site working and remember your consent choice; they cannot be switched off. Analytics and marketing cookies are off by default and are only enabled if you tick the matching option in the banner. You can revisit your choice at any time by clearing site data in your browser.
| Category | Default | Examples | Retention |
|---|---|---|---|
| Essential | Always on | Consent record (stored in your browser) | [CONFIRM] |
| Analytics | Off | [CONFIRM tool — e.g. Google Analytics 4] | [CONFIRM] |
| Marketing | Off | [CONFIRM tool — e.g. Meta Pixel] | [CONFIRM] |
4. WhatsApp
The buttons on this site open a WhatsApp conversation with a pre-filled message. From the moment you send that message, the processing of your data in that app is also governed by Meta Platforms' privacy policy, over which we have no control.
5. Comunicación de datos
We do not sell personal data. We share it only with processors necessary to deliver the service:
- Website hosting — [CONFIRM]
- Analytics tool, if permitted — [CONFIRM]
- WhatsApp / Meta Platforms, when you start the conversation
- Public authorities, where legally required
International transfers: [CONFIRM — likely, if hosting or analytics sit outside Brazil. State the countries and safeguards.]
6. Durante cuánto tiempo los conservamos
Contact data and enquiries: [CONFIRM period]. Consent records: [CONFIRM period]. After that, data is deleted or anonymised, unless a legal retention duty applies.
7. Your rights (LGPD art. 18)
At any time, free of charge, you may request:
- confirmation that processing exists;
- access to your data;
- correction of incomplete, inaccurate or out-of-date data;
- anonymisation, blocking or deletion of unnecessary or non-compliant data;
- portability to another provider;
- deletion of data processed on the basis of consent;
- information about who we share your data with;
- information about your right to refuse consent and the consequences;
- withdrawal of consent.
To exercise any of these, write to [CONFIRM email]. We will reply within the statutory period. You may also petition the ANPD, Brazil's data protection authority.
8. Seguridad
We apply technical and administrative measures to protect personal data. [CONFIRM measures — e.g. HTTPS, access control, backups]. In the event of a significant security incident we will notify you and the ANPD under art. 48.
9. Menores de edad
This site is not directed at people under 18 and does not knowingly collect children's data. No image on this site depicts children or minors.
10. Cambios
We may update this policy. The date at the top shows the last revision. Material changes will be flagged on the site.
11. Reserva de cancha
La grilla de este sitio no cobra ni confirma una reserva: tocar una celda libre redacta un mensaje de WhatsApp con la cancha, el deporte, la fecha y la hora. La reserva existe recién cuando la arena responde. [CONFIRM plazo de conservación]
12. Horario fijo (abono)
El horario fijo es un contrato de tracto sucesivo: plazo mínimo, política de ausencias, aviso de cancelación y ajuste de precio se publican, no se acuerdan informalmente. [CONFIRM todos los términos]
13. Actividad física y seguridad
[CONFIRM si existe declaración de salud previa para las clases]. Cuando exista, es dato sensible de salud, con acceso restringido y única finalidad de seguridad.