LGPD · Law 13.709/2018
Privacy Policy
Last updated: [CONFIRM date]
[CONFIRM — this document is a structural template within the mockup. It must be reviewed by a lawyer and completed with the company's real details before launch. No company name, CNPJ, address, email or period below is real.]
1. Data controller
The controller of personal data processed through this site is [CONFIRM registered company name], CNPJ [CONFIRM], registered office at [CONFIRM full address], Florianópolis — Santa Catarina, Brazil.
Privacy contact: [CONFIRM DPO email]. Data Protection Officer: [CONFIRM name or “not applicable”].
2. What we collect and why
| Data | When | Purpose | Legal basis (LGPD art. 7) |
|---|---|---|---|
| Name | Booking / order form | Identify the booking or order | Pre-contractual steps (item V) |
| Phone / WhatsApp | Booking form | Confirm and notify changes | Pre-contractual steps (item V) |
| Date, time, party size | Booking form | Manage the dining room | Pre-contractual steps (item V) |
| Dietary restrictions and allergies | Booking form | Food safety — potentially sensitive data | Consent (item I) |
| Newsletter, if subscribed | Send communications | Consent (item I) | |
| Analytics cookies | Browsing, if permitted | Measure site usage | Consent (item I) |
| Marketing cookies | Browsing, if permitted | Measure campaigns | Consent (item I) |
Allergies and dietary restrictions you tell us about are sensitive health data (LGPD, art. 11) and are processed only to answer safely about a menu item.
3. Cookies
Essential cookies keep the site working and remember your consent choice; they cannot be switched off. Analytics and marketing cookies are off by default and are only enabled if you tick the matching option in the banner. You can revisit your choice at any time by clearing site data in your browser.
| Category | Default | Examples | Retention |
|---|---|---|---|
| Essential | Always on | Consent record (stored in your browser) | [CONFIRM] |
| Analytics | Off | [CONFIRM tool — e.g. Google Analytics 4] | [CONFIRM] |
| Marketing | Off | [CONFIRM tool — e.g. Meta Pixel] | [CONFIRM] |
4. WhatsApp
The buttons on this site open a WhatsApp conversation with a pre-filled message. From the moment you send that message, the processing of your data in that app is also governed by Meta Platforms' privacy policy, over which we have no control.
5. Sharing
We do not sell personal data. We share it only with processors necessary to deliver the service:
- Website hosting — [CONFIRM]
- Analytics tool, if permitted — [CONFIRM]
- WhatsApp / Meta Platforms, when you start the conversation
- Public authorities, where legally required
International transfers: [CONFIRM — likely, if hosting or analytics sit outside Brazil. State the countries and safeguards.]
6. How long we keep it
Contact data and enquiries: [CONFIRM period]. Consent records: [CONFIRM period]. After that, data is deleted or anonymised, unless a legal retention duty applies.
7. Your rights (LGPD art. 18)
At any time, free of charge, you may request:
- confirmation that processing exists;
- access to your data;
- correction of incomplete, inaccurate or out-of-date data;
- anonymisation, blocking or deletion of unnecessary or non-compliant data;
- portability to another provider;
- deletion of data processed on the basis of consent;
- information about who we share your data with;
- information about your right to refuse consent and the consequences;
- withdrawal of consent.
To exercise any of these, write to [CONFIRM email]. We will reply within the statutory period. You may also petition the ANPD, Brazil's data protection authority.
8. Security
We apply technical and administrative measures to protect personal data. [CONFIRM measures — e.g. HTTPS, access control, backups]. In the event of a significant security incident we will notify you and the ANPD under art. 48.
9. Minors
This site is not directed at people under 18 and does not knowingly collect children's data. No image on this site depicts children or minors.
10. Changes
We may update this policy. The date at the top shows the last revision. Material changes will be flagged on the site.
A site that does not exist yet
Ilha Formosa has no website today. This document accompanies a speculative mockup, and the final policy only goes live once the controller is identified. [CONFIRM the registered name and CNPJ] — without those there is no named controller, and a site that collects personal data with no named controller is not LGPD-compliant.
Orders over WhatsApp
When an order or a reservation is made over WhatsApp, the conversation history sits on the business’s device and on WhatsApp’s own servers, subject to Meta’s privacy policy. We use that channel only to handle your order. [CONFIRM the business WhatsApp number] — no number is published in this mockup because none was confirmed.
Dietary restrictions and allergies
If you tell us about an allergy — crustaceans and fish are the most relevant here — that information is used only to answer safely about a menu item and to brief the kitchen for that order. Health information is sensitive personal data (LGPD, art. 11): it is not used for marketing, not enriched and not shared.
Delivery platforms
If Ilha Formosa operates on a delivery platform, data from orders placed there is processed by that platform under its own policy, not under this one. [CONFIRM whether they are on iFood].