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Frequently asked

What people ask before booking

What is the capacity of the space?

It is the number-one question about any events venue and the answer is published nowhere. Seated and standing are different numbers and both matter. [CONFIRM seated and standing capacity] No figure was estimated here: a wrong capacity costs you the booking after the deposit.

Can the whole space be hired?

Exclusive hire — a buyout — changes everything about the quote and the guest experience. [CONFIRM whether the space is hired exclusively or whether events run alongside normal service]

Does the restaurant close on event days?

A small question with a large frustration behind it: a guest arrives for dinner and finds a private party. [CONFIRM] Publishing it is the mark of a venue paying attention.

What does an event cost?

It depends on the format, the guest count and the date, and no amount was given to the agency. [CONFIRM the model: per person, minimum spend, room hire, or a combination] When a “from” price is published it has to be genuinely achievable and to carry the mandatory extras beside it.

Can I bring my own caterer?

In-house kitchen versus outside caterers permitted is one of the first questions from anyone who has organised an event before. [CONFIRM]

How do the deposit and cancellation work?

Deposit amount, balance, cancellation window and rescheduling rule: [CONFIRM all of them] These terms have to be clear before an enquiry is submitted, or flagged as detailed in the proposal — CDC arts. 46 and 54.

Do you accommodate dietary restrictions and allergies?

ANVISA RDC 26/2015 requires allergens to be declared, and at an event that becomes a contractual requirement: the organiser has to guarantee it for the whole guest list. What the kitchen can actually guarantee, and the cross-contact wording: [CONFIRM]

Is there parking and accessibility?

Both are real venue-selection filters, and neither is published. [CONFIRM the number of spaces, whether they are on site, and the physical accessibility of the venue]

Is there a noise curfew?

A sound curfew decides the shape of the whole party and is usually a building, neighbourhood or licence rule. [CONFIRM]

Is this Zilá’s official website?

No. It is a speculative mockup. The only confirmed digital surface for the business is the profile @zila_restaurante_e_eventos, which sits behind a login wall — no dish, price, opening hour, address or capacity could be read from it.