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Delivery, exchanges and returns
This is the worst-written policy in Brazilian swimwear retail, and writing it properly is a trust asset. The correct structure is here; the final wording has to be confirmed — and if the shop is a licensed retailer, it has to be the brand owner policy.
Delivery
Delivery across greater Florianopolis is reported [CONFIRM area, cost, time and method]. Shipping beyond the region [CONFIRM]. Delivery cost must be shown before the purchase decision, and the total price must be clear and in Brazilian reais (R$). Instalments and any interest: [CONFIRM].
Exchange for size
An exchange for size is the shop commercial policy and does not replace the legal rights below. Deadline, condition of the piece and whether it applies at both shops: [CONFIRM the real policy].
Right of regret — 7 days (CDC art. 49)
A purchase made away from the premises — website, telephone or WhatsApp — can be undone within 7 calendar days of receipt, with no reason required and with a refund of everything paid, including postage. This applies even when the piece is perfect.
The hygiene rule, stated correctly
A restriction on returning worn intimate or swim items may be defensible, provided it is disclosed clearly and in advance. What it cannot do is defeat the 7-day right of regret on a piece that is unworn, with its hygiene strip intact. Exact wording: [CONFIRM with counsel].
Legal warranty (CDC art. 26)
A defect is a separate matter: a seam that opens, elastic that goes, lining that tears, dye that bleeds. Non-durable goods carry 30 days and durable goods 90 days to raise an apparent defect, counted from receipt. That is independent of any goodwill exchange policy.
Size and label information
Measurements in centimetres, coverage described honestly, and lining and cup stated per piece are a disclosure obligation, not a courtesy. Composition, care and country of origin appear on the label and will be reproduced here [CONFIRM].
Payment
Pix, card and cash are what would be expected, but nothing is confirmed: [CONFIRM the methods accepted]. Prices always in Brazilian reais (R$), never converted.
If the shop is a licensed retailer
The governing policy may be the brand owner one rather than the shop own. Who answers for an exchange, a return and the warranty has to be written down before the site goes live: [CONFIRM with the brand owner].