Shipping and returns
Said plainly, above the footer
This is a conversion section, not a legal one. Clarity here reduces cart abandonment directly.
Free shipping over R$ 600,00
This threshold is yours and it is a genuine, non-eroding incentive. One thing is missing: is it calculated before or after discounts? [CONFIRM]
Right of regret — 7 days (CDC art. 49)
A purchase made away from the premises gives the customer seven calendar days from receipt to cancel, for any reason, with a full refund of everything paid — outbound shipping included. It is not a courtesy, it is law, and it has to be stated in plain language on the product page and at checkout, not only inside a policy page.
Legal warranty — 30 and 90 days (CDC art. 26)
Thirty days for non-durable goods and ninety for durable ones, against defects. It is separate from the goodwill exchange policy, and the goodwill policy must not be presented as if it were the legal minimum.
Size exchanges
The window, the tags-and-unworn condition, and who pays return postage in each scenario (defect, regret, size exchange) [CONFIRM]. The flow runs on Troque Commerce [CONFIRM how it works in practice].
Delivery times
By region, carrier, tracking and what happens on a failed delivery [CONFIRM].
Gift wrapping — R$ 8,00
A price you publish.
FAQ
What people ask before buying
Which line should I choose?
It depends what you are going to do. Compress to train with everything held in place, Soft to stretch as if you were wearing nothing, Dry to sweat, Fresh+ to give everything in any activity, and Pump to lift the body and the look. All five lines are theirs, and the comparison table above exists precisely for this.
How do the sizes run?
Size run, measurements in centimetres and a between-sizes recommendation [CONFIRM]. The measurement table is built and empty on purpose — no measurement has been invented.
Are the light colours see-through?
That is the most-asked question about light-coloured leggings, and the honest answer is worth more than the flattering one. Opacity changes by line and by colour. [CONFIRM line by line] — nothing has been asserted here.
How long does delivery take?
Times by region, carrier and tracking [CONFIRM]. What is certain is free shipping over R$ 600,00, which they publish — what is missing is whether that is calculated before or after discounts.
Can I exchange for another size?
Yes, with a window, a garment-condition requirement and a return-postage rule [CONFIRM]. And, separately from that, there is the 7-day right of regret (CDC art. 49), which applies for any reason and refunds the outbound shipping too.
Do you ship outside Brazil?
The site’s country selector lists about forty countries. If those orders are actually fulfilled, the site has to state international delivery times, who pays import duty and whether returns from abroad are possible. [CONFIRM]
Do you accept Pix?
The payment methods published in their footer today are American Express, Diners Club, Discover, Elo, Hypercard, JCB, Mastercard and Visa. Pix does not appear. In Brazil, in 2026, that is unusual enough to be worth asking directly. [CONFIRM whether Pix is accepted at checkout and simply not shown in the icons]
How does The 4am Zone work?
The programme exists and has its own page. What it includes, what it costs and how to join [CONFIRM]. If it is paid or recurring, its billing terms and the right of regret have to be there.
Can I try things on in the stores?
There is a store in Florianópolis and one in Porto Alegre. Addresses and hours [CONFIRM]; both store WhatsApp numbers are correctly formed and do connect.
The country selector
Pick Germany and watch what happens
Your country selector lists about forty countries — Germany, the United States, Argentina, Portugal, Japan — and serves every one of them the same Portuguese page, priced in reais. The decision to sell abroad has already been made and the selector has already been built. The localisation behind it has not.
/, /en/ and /es/ — with genuinely translated pages and reciprocal hreflang, not a JavaScript text swap. Spanish is here because Argentina and Uruguay are already in your own country list, and because Floripa’s summer Argentine population walks past your Florianópolis store. [CONFIRM whether Spanish is wanted at launch or in phase two, and whether international orders are actually fulfilled — if they are not, the selector is misleading and should list only the countries genuinely served]Newsletter